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Effective communication skills: BASIC

  • Basic communication skills for making the system work.
  • Failures of managers is failures of organization
  • Organizations need managers and administrators with basic communication skills.
  • Success of organizations is success of effective communication of managers.

BASIC SKILLS NEEDED:

  • 1. Interpersonal skills
  • 2. Criticism handling skills
  • 3. Conflict management skills
  • 4. Assertive communication skill
  • 5. Negotiation skills
  • 6. Team communication skills
  • 7. Gender communication skills
  • 8. Telephone skills
  • 9. Virtual Team skills
  • 10. Social skills.

 

INTERPERSONAL SKILLS

  • Managers should have

a clear frame of  reference

of    customers and work.

INTERPERSONAL SKILLS : TYPES OF STYLES :

  1. Closed style
  2. Blind style
  3. Hidden style
  4. Open style

They have two things in common

1.Feedback : facts, information, opinion.

2.Disclosure : Voluntarily sharing of opinion.

 

CHARACTERISTICS, STRENGTHS, WEAKNESS OF STYLES

CLOSED STYLE MANAGERS  

Characterstics :

  1. poor interpersonal skills
  2. Strength :when left to themselves
  3. Weakness : Unsocial, unresponsive, uncommunicative

BLIND STYLE MANAGERS

  • Charateristics:
  1. low on feedback
  2. High on disclosure
  3. They know every thing.
  4. They are the best
  5. Over utilize disclosure
  6. Under utilize feedback

STRENGTHS

1Loyal

2Risktaker

3Firm in opinion

4Troubleshooter.

WEAKNESS

1.Poor delegator

2.Poor listener

 

HIDDEN STYLE MANAGERS

1Low on disclosure.

2High on Disclosure

3High on feedback

4keep their ears and eyes open to collect feedback.

5high on listening and feedback skill

Strengths:

Generally liked

Good at every organizing events.

3.sweet talker

4High speed interacts

Weakness

1.Suspicious to others.

2.Do not contribute to production

3Disloyal

4.Manipulation and double feedback.

 

OPEN STYLE MANAGERS

CHARACTERISTICS

  1. 1. High feedback and disclosure
  2. 2.Sensible
  3. Blessed with peoples skill
  4. Empathy , motivate, warm and personalised
  5. Bring lot of cheer
  6. Bring productivity

Strengths:

  1. Caring nature, so liked by all
  2. Flexible communication
  3. Trustworthy dependable
  4. Honest, sincere
  5. Natural leaders build

Weakness:

  1. Not trusted by blind superiors
  2. Wrong message
  3. Fast thinkers feel.
  4. Frustate with bureaucrats.
  5. Long lives of communication.

 

CRITICISM HANDLING EMPLOYEE SKILLS

1.no immediate criticism.

2Criticse one point at a time.

3.Point out one default at a time.

4.Elimination in accurate way.

5.Enter frame of refrence

6.Take care of self esteem and dignity of employees

7.Do not make judgement while criticize

8.Do not use negative word and negative zone

 

CONFLICT MANAGEMENT SKILLS

Managers require  conflict handling skills at work place

6 skills

1avoiding:confrontation does not yield results.

2.Accomodation :leads to better negotiation

3.Competing leads to disconted face subsequences

4.Collaboration

Compromising }both resolve conflicts

Be assertive: Directly address the issues to handle conflicts.

 

ASSERTIVE COMMUNICATION SKILLS

  • Direct honest, compatheting
  • Good listener.
  • Positive for solution of conflict
  • Win win situation
  • Solving conflicts resulting gains
  • Assess situation
  • Find upto what level and how much assertion is required
  • Adopt neuro linguistic program
  • Neuro brain
  • Linguistic language
  • Programming computer
  • Creates better understanding.

NEGOTIATION SKILLS

Required for

1Business proposal

2.Conflicts

3.Term and conditions

Negotiation is the art of exchanging idea so their relations become favorable

Four approaches

1.Bargaining approach

Loose loose approach

Compromise approach

Win Win approach

ASSERTIVE MANAGEMENT SKILLS

Direct honest competition.

Good listener

Positive for solution of conflict

Win win situation

Solving conflicts resulting in gain

Assess situation.

Find out upto what level and how much assertion is required.

About Neuro linguistic programming

Neuro : brain

Linguistic language.

Programming  computer

Match minimum pacing

Creates better understanding

Negotiation skills

  • Required for
  • 1.Buisness proposal
  • 2Conflict
  • 3.Term and condition
  • Negotiation is art of exchanging idea relations became favourable.
  • Four approaches
  • 1.Bargaining approach
  • 2.Loose loose approach
  • 3.Compromise approach
  • 4.WIN WIN Approach

BARGAINING APPROACH

  • Bargaining takes place when

1.Collaboration is not possible.

2.Interest conflict

3.Each side examining issues from one side

4.Argument move towards polarization.

LOOSE LOOSE APPROACH

Causes damage to both parties.

Conflict is not resolved

It arises when

1.When negative mind set operates on both sides.

2.Unreasonable demands are rigidly put.

3One party blocks other party.

Both parties ignore need of one another.

7C’s of communication

  • Strategy for effective communication

1.Courtesy

2.Clarity

3.Conciseness

4.Concreteness

5.Correctness

6.Consideration

7.COMPLETENESS

 

Good Grooming

1.Conversation skills

2.Attitudes

3.Posture

4.Dress and Hair style.

Be neat and tidy.

Short hair cuts and ladies tie hair or put bun.

Speech should be fluent without grammatical mistakes.

Good knowledge of English language.

  • Dress style
  • Clean
  • Ironed
  • Crisp
  • Avoid bright colours
  • Blue/black trousers.
  • Crease shirts
  • Avoid strange hair styles.
  • Do not cell phone
  • Leather black shoes belt.
  • Tips above mid belt.
  • Do not fiddle with hair bite nails.
  • Talk in polite manner
  • How we eat, well dress.
  • Talk is personal groom
  • Business attire
  • 2 piece, matching skills
  • Black green bow,
  • Long full sleeved shirt
  • White and pastel finge
  • Tailored pant suit
  • Cleaned trimmed finger nails.
  • No visible body piercing nails, nose rings, ear rings or tatoos
  • Minimal or no perfume
  • No bulging pocket
  • Portfolio or briefcase.
  • No candy chewing gums & cigrattees beepers
  • Dark socks matching belts.
  • Skin coloured clothes.
  • Only wedding ring.
  • Knew long shirt/individuals
  • Low heal sandals
  • Skin colour
  • Minimal make up
  • Do not carry purses
  • Carry breifcase.